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Terms of Service

Welcome to Living Reiki Coaching! By accessing or using our website and services, you agree to be bound by these Terms of Service. Please read them carefully.

Return Policy for Our Products and Services

General Return Policy

At our shop, we strive to ensure that our customers are completely satisfied with their purchases and services. If you are not entirely happy with your order, we are here to help. Please review our return policies for each product and service category below.

 

Products:

Hand Made Crystal Necklaces

  1. Eligibility for Return:

    • Returns are accepted within 30 days of the purchase date.

    • Items must be in their original condition.

  2. Return Process:

    • Contact our customer service email with your order number or item description and reason for return.

    • We will provide you with a return authorization and instructions on how to send your item back.

    • You are responsible for the cost of return shipping unless the item was damaged or defective upon arrival.

  3. Refunds:

    • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

    • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

  4. Exchanges:

    • If you would like to exchange your crystal necklace for a different one, please follow the return process and place a new order for the desired item.

 

Ayurvedic Roll-On Oils

  1. Eligibility for Return:

    • Returns are accepted within 30 days of the purchase date.

    • Oils must be unopened, unused, and in their original packaging.

  2. Return Process:

    • Contact our customer service team with your order number and reason for return.

    • We will provide you with a return authorization and instructions on how to send your item back.

    • You are responsible for the cost of return shipping unless the item was damaged or defective upon arrival.

  3. Refunds:

    • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

    • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

  4. Exchanges:

    • If you would like to exchange your roll-on oil for a different one, please follow the return process and place a new order for the desired item.

 

Ayurvedic Teas

  1. Eligibility for Return:

    • Returns are accepted within 30 days of the purchase date.

    • Teas must be unopened, unused, and in their original packaging.

  2. Return Process:

    • Contact our customer service email with your order number or item description and reason for return.

    • We will provide you with a return authorization and instructions on how to send your item back.

    • You are responsible for the cost of return shipping unless the item was damaged or defective upon arrival.

  3. Refunds:

    • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

    • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

  4. Exchanges:

    • If you would like to exchange your tea for a different one, please follow the return process and place a new order for the desired item.

 

 

Services

Reiki Healing, Massage, Coaching, and Reiki Facial

  1. Cancellation and Rescheduling:

    • Cancellations or rescheduling requests must be made at least 24 hours prior to your appointment time to avoid any charges.

    • Cancellations made less than 24 hours before the appointment will incur a cancellation fee equal to 50% of the service cost.

    • No-shows or cancellations within 2 hours of the appointment time will be charged the full cost of the service.

  2. Refunds:

    • Refunds for services are not typically provided unless there are exceptional circumstances. Please contact our customer service team to discuss your specific situation.

  3. Late Arrivals:

    • If you arrive late for your appointment, your session may be shortened to ensure the next client is not delayed. The full session fee will still apply.

  4. Health and Safety:

    • Please inform us of any health conditions or concerns prior to your appointment to ensure a safe and effective treatment. We reserve the right to refuse service if we deem it unsafe to proceed.

 

Damaged or Defective Items

  1. Reporting Damaged or Defective Items:

    • If you receive a damaged or defective item, please contact us immediately with your order number and a photo of the damaged or defective product.

    • We will arrange for a replacement or refund at no additional cost to you.

  2. Return Shipping Costs:

    • For damaged or defective items, we will cover the cost of return shipping.

 

Contact Information

If you have any questions or need further assistance, please contact our customer service team at:

We appreciate your business and are committed to providing you with the highest quality products and services. Thank you for shopping with us!

Reiki and Massage
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